Exploring the phenomenon of workplace automation

Exploring the phenomenon of workplace automation

In a world that's constantly evolving, the way we work is no exception and is also changing. Over the years, the concept of workflow automation has made a significant impact on how businesses and individuals manage their tasks and processes. From its inception to its widespread adoption, this phenomenon has changed the game, making our work and life more efficient and productive. 

So why and how did this happen? Let's dive into some specifics.

What is workflow automation?

Workflow automation is, in simple terms, the use of technology to streamline and automate routine, repetitive, or time-consuming tasks and processes. These processes can vary from simple data entry and document routing to complex business operations and decision-making. By employing workflow automation tools, you can save time, reduce errors, and free up your mental space to focus on more strategic and creative tasks.

Workflow automation entails the use of various tools designed for such purposes. These tools come equipped with a range of functionalities, such as Customer Relationship Management (CRM) and project management, while additionally offering task automation as a supplementary feature. Some tools also facilitate the integration of thousands of applications, enabling the construction of complex workflows. You can find a selection of these tools in this article.

The roots of automation

The history of automation dates back centuries, but it really began to take off during the Industrial Revolution. The beginning of machinery and automation in manufacturing dramatically increased productivity and changed the way we produced goods. Fast forward to the digital age, and automation has entered various aspects of our daily lives.

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When and why did people start automating work?

The automation journey began in earnest with the rise of computers in the mid-20th century. As technology advanced, businesses started to explore opportunities for automating repetitive and time-consuming tasks. From the early days of punch cards to the sophisticated software solutions we have today, the primary driver for automation has always been efficiency. Businesses aimed to reduce costs, eliminate errors, and improve productivity.

How did automation become popular for non-technical people?

While automation was initially the domain of tech-savvy professionals, the tides began to shift with the start of user-friendly automation tools and platforms. These solutions, often designed with a low-code or no-code approach, allowed non-technical individuals to create, manage, and customize their own automated workflows. This democratization of automation has made it accessible to a wider audience, from small business owners to educators, and even hobbyists, and nonprofessionals

Why should you care about workflow automation?

Now that you understand what workflow automation is and how it became popular, you might be wondering how you can use it and why would you want to do that

Well, here's why:

You can save a lot of time 

Imagine a tool that can tirelessly handle repetitive tasks around the clock, without ever needing a break. This is precisely what workflow automation offers. 

Automation can handle repetitive tasks 24/7 without breaks. This means you can reclaim valuable time that can be better spent on more meaningful work or leisure. Also, automation can complete tasks at a speed and consistency that humans often cannot match.

You can reduce errors

By automating tasks, businesses and individuals can reduce the risk of errors in data entry, calculations, and other critical processes. Automation ensures that processes are carried out consistently, following predefined rules and standards.

It doesn't get fatigued, distracted, or make mistakes due to human factors. Besides, who wants to do these boring repetitive tasks?

You can boost your productivity

When routine tasks are automated, you can focus on creative and strategic aspects of your work, ultimately increasing productivity and innovation. You can unlock your full potential as you use automation do the boring and time-consuming work for you. Creativity thrives when you're not consumed by routine, allowing you to develop new concepts, products, and solutions that can set you apart from the competition.

You can improve Customer Experience

As customers' expectations continue to evolve, organizations must adapt and find innovative ways to meet and exceed these demands. Broadly speaking, automation can be used to provide faster and more personalized customer service, enhancing your customers' satisfaction. 

Strategic implementation of automation in the field Customer Experience of can involve for example by responding to customer inquiries and requests, and providing round-the-clock support. Automated processes can also ensure that every customer interaction is consistent and adheres to predefined standards.

What’s more, automation can be used to gather and analyze customer data, enabling businesses to offer tailored recommendations, promotions, and content. 

Workflow automation and business automation services

Now, if you're eager to dive into workflow automation, you don't have to start from scratch. Many companies offer services and solutions to help you automate your workflows. These companies provide software and consulting services to design, implement, and manage automation processes tailored to your specific needs. 

Whether you're a small business looking to streamline your operations or a large enterprise seeking digital transformation, there's likely a workflow automation company that can help you achieve your goals.

If you’d like to find some ideas on how you can use automation in your daily work, jump to these 20 workflow automation ideas for business processes.

Business automation services at FiveDotTwelve

If you’d like to free your team and company from ineffective tasks, and focus on work that matters for your business growth now, reach out to us. At FiveDotTwelve, we offer business process automation for any tasks you need to automate. 

There are different reasons to take advantage of this service:

  • You don’t have time for that – we understand that you may not have the time to delve into the topic and learn how to do it yourself. Therefore, you might be seeking support.
  • You don’t want to hire new employees – outsourcing workflow automation is often the optimal solution, as it eliminates the need for hiring a new employee. Such services do not require a full-time staff member.
  • Your business requires automation as fast as possbile – sometimes, situations demand swift implementation of changes. We are here to assist you in quickly creating workflow automation.
  • You don’t know if you need automation – you might be unsure whether automation is for you. That’s absolutely normal. We can help you decide whether there’s something you can automate and speed up in your processes. 
  • Some of your business tasks are already automated but you need more complex workflows – if some tasks require more complex automation that you can’t do on your own, it’s also a good idea to use our service. We'll help you build complex workflows based on those you already employ.

Let's tackle bottlenecks and inefficiencies for your growth – contact us


In conclusion, the phenomenon of workflow automation has come a long way, from its industrial roots to becoming a practical tool for businesses and individuals alike. It has revolutionized the way we work, offering countless benefits such as time savings, error reduction, increased productivity, and improved customer experiences

It's become the key to unlocking efficiency and taking your work to the next level. If you haven't already, it's time to explore the world of automation and see how it can transform your life and business.